Our Commitments to You
ACLI Portugal is committed to transparency in how we operate. Here’s everything you need to know before you enrol.
Fairness, Transparency & Excellence
At ACLI Portugal, our policies are designed to create a safe, respectful, and supportive learning environment for every student. These guidelines ensure fairness, transparency, and academic excellence across all our Portuguese language programmes.
- Eligibility
- Enrolment process
- Required documents
- Minimum attendance expectations
- Absence notification
- Punctuality
- Respect for staff and fellow students
- Classroom behaviour
- Academic integrity
- Progress assessments
- Course completion requirements
- Certificate eligibility
- Tuition fees
- Payment methods
- Refund and cancellation terms
- Collection and protection of personal information
- GDPR compliance
- Data security
- Student safety
- Equal opportunities
- Anti-discrimination
- Emergency procedures
- Classroom safety
- Visitor guidelines
- How to submit a complaint
- Review process
- Resolution timeline
- Virtual classroom expectations
- Technical requirements
- Online etiquette
- Use of photographs and videos
- Marketing consent
- Student permissions
- Support for learners with additional needs
- Equal access to learning opportunities
Have questions about our policies?
Our team is happy to explain any policy before you enrol.
Contact Us